Amanze Chinonye
The Federal Competition and Consumer Protection Commission (FCCPC) has unsealed the headquarters of Ikeja Electric Plc following a binding undertaking by the electricity distribution company to address outstanding consumer complaints and comply with regulatory directives, Prime Business Africa reports.
The Commission had sealed the Ikeja Electric headquarters on December 11, 2025, over the company’s failure to comply with a directive of the Nigerian Electricity Regulatory Commission (NERC) to unbundle a Maximum Demand account into 20 individual accounts for a customer who reportedly had no electricity supply for over two and a half years.
In a statement issued on Friday, December 19, 2025, the FCCPC said the unsealing followed Ikeja Electric’s commitment to a remedial process aimed at resolving consumer rights violations. Under the undertaking, the company agreed to resolve all consumer complaints referred to it by the Commission within agreed timelines.
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The FCCPC warned that any breach of the undertaking would attract renewed and escalated enforcement actions in line with the provisions of the Federal Competition and Consumer Protection Act (FCCPA), 2018.
Reacting to the development, the Executive Vice Chairman and Chief Executive Officer of the FCCPC, Mr Tunji Bello, said the Commission’s intervention was necessary to enforce consumer protection laws and ensure compliance with lawful regulatory decisions.
“Our responsibility is to ensure that consumers are treated fairly and that service providers comply with lawful decisions and directives. Enforcement is not an end in itself. Where compliance is achieved and credible commitments are made, the Commission will respond appropriately,” Bello said.
He added that the outcome reflects the Commission’s balanced regulatory approach, stressing that while the FCCPC would intervene decisively where consumer harm persists, it would also de-escalate enforcement once enforceable compliance is secured.
“We intervene decisively where consumer harm persists, and we de-escalate where enforceable compliance is secured. What remains constant is our duty to protect consumers and uphold regulatory accountability,” he stated.
The Commission reaffirmed its commitment to protecting consumer rights and holding service providers accountable across regulated sectors.
Amanze Chinonye is a Staff Correspondent at Prime Business Africa, a rising star in the literary world, weaving captivating stories that transport readers to the vibrant landscapes of Nigeria and the rest of Africa. With a unique voice that blends with the newspaper's tradition and style, Chinonye's writing is a masterful exploration of the human condition, delving into themes of identity, culture, and social justice. Through her words, Chinonye paints vivid portraits of everyday African life, from the bustling markets of Nigeria's Lagos to the quiet villages of South Africa's countryside . With a keen eye for detail and a deep understanding of the complexities of Nigerian society, Chinonye's writing is both a testament to the country's rich cultural heritage and a powerful call to action for a brighter future. As a writer, Chinonye is a true storyteller, using her dexterity to educate, inspire, and uplift readers around the world.
