United Nigeria Airlines Pledges To Stop Service Errors, As NCAA Lifts Flight Suspension

United Nigeria Airlines Pledges To Stop Service Errors, As NCAA Lifts Flight Suspension

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The United Nigeria Airlines has expressed its commitment to safety of passengers in its operations, adding that efforts are being made to resolve all backlogs of flight schedules and also prevent further dispatch errors.

The airline stated this in a statement posted on its X page  on Saturday, where it announced that a suspension of ‘Part G’ operations which affected one of its aircraft has been lifted by the Nigeria Civil Aviation Authority (NCAA).

NCAA suspended operations of the airline’s wetlease aircraft following the last Sunday incident when the United Nigeria Airline’s flight which took off from Lagos and was to land in Abuja, ended up in Asaba airport.

Subsequent reports indicated that there was a dispatch error arising from lack of communication between the airline and operation control centre and a couple of other irregularities.

The NCAA reportedly found during its investigations that there was no preflight briefing between the cockpit crew and the cabin crew before embarking on the flight, which is against industry standards.

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The airline in the statement signed by the management, expressed gratitude to its customers for their patronage.

“We are pleased to announce the lifting of the suspension placed on our ‘Part G’ operations specifications which affected one of our aircraft,” the statement said.

“We want to express our deepest gratitude to you for keeping faith with us and for your understanding during this period.

“Safety is at the core of United Nigeria Airlines’ values and we take our commitment to passenger safety very seriously. We are aware that every time our schedule is disrupted, it is usually a very painful experience for you and for us as well because we know and understand that it affects travel plans and diminishes your trust in the reliability of our operations.

“We are deeply sorry for the inconvenience this has caused you and would want to reassure you that our dedicated team is working around the clock to resolve the backlog of flights
schedules because we understand the importance of your travel plans and the trust you place in us.”

The airline said its team is always available to assist customers with any inquiries and provide all support they need to make “your travel experience seamless.”

Correspondent at Prime Business Africa | + posts

Victor Ezeja is a passionate journalist with six years of experience writing on economy, politics and energy. He holds a Masters degree in Mass Communication.

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