PBA ReporterIt was a blaze of colour at the Nigerian Content Tower, Swali, Yenagoa, Bayelsa State as Management and staff of the Nigerian Content Development and Monitoring Board (NCDMB), marked Day 1 of Customer Service Week 2022 in hues depictive of their recent successes.
The Board said the customer service week offered an opportunity to showcase its source of strength which is the workforce that saw it emerge tops in the latest Executive Order (EO1) performance ranking of Ministries, Departments and Agencies (MDAs) for Ease of Doing Business.
According to the Executive Secretary of NCDMB, Engr. Simbi Kesiye Wabote, teamwork, quality, efficient service delivery, and dedication, were the factors that catapulted the organisation to the apex, with its 81.48 per cent grading last September by the Presidential Enabling Business Environment Council (PEBEC).
In celebrating customer service week, colours, dress patterns, masquerades, music and dance steps of all sections of Nigeria were paraded to reflect her diversity. The cultural troupe from Benue Group said “Our strength in NCDMB is in our diversity.”
Preparatory to the celebration, five different groups were created – Nupe, Benue, Kalabari, Ibibio and Edo and employees were allowed to join any of the groups of their choice. On the first day of the event, staff who appeared in clothing that represented rich cultures of different tribes, engaged in dances, cultural displays, and drama skits. They also made presentations on the history of the different cultures and were accessed by judges.
The event organised by the SERVICOM Unit of the NCDMB, was conceived to celebrate the Board’s focus on providing quality service to their stakeholders and grow team spirit among members of staff.
Commenting on the event, the Director of Monitoring and Evaluation, NCDMB, Mr. Akintunde Adelena explained that the Board’s Customer week which was in the second edition was geared to showcase the creative talents of its staff and celebrate the rich culture of Nigerians. He added that the event coincided with the international customer week, which holds in the first week of October and it rewards persons who provide service and support customers every day.
Other activities lined up for the Customer Service Week include ‘NCDMB Talent Hunt Show,’ and ‘Customer Service Retreat, gala night and movie night.
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