NCC Tells Telcos to Compensate Subscribers for Poor Network Service

The Nigerian Communications Commission (NCC) has instructed Mobile Network Operators (MNOs) to compensate subscribers who experience poor network quality. This move puts consumers at the center of Nigeria’s telecom ecosystem.

The compensation, in the form of airtime credits, will be calculated based on subscribers’ average spending patterns and location. MNOs will pay for service failures within specific time frames. Tower Companies will also invest in infrastructure upgrades using fines imposed by the Commission.

READ ALSO: NCC Data Exposes Telecom Performances in Nigeria

This directive complements ongoing efforts to strengthen service quality monitoring and enforce performance standards. The NCC aims to promote fairness, transparency, and accountability in the sector, ensuring subscribers receive quality service.

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