Households and businesses under the Ikeja Electric Distribution Company will be unable to access the meter for two days according to the company in a statement to customers, seen by Prime Business Africa.
Ikeja Electric said access to the prepaid meter features will be unable between between July 15th and 17th, 2022, for purchase of electricity, balance check, vending information and energy reading.
The DisCo explained that it intends to halt access to enable the company carry out an upgrade on the prepaid meter, which will enable simple user interface, provide robust payment channel for ease of energy vending, as well as settlement of bills.
“Ikeja Electric wishes to notify its esteemed customers that in a bid to improve our customers experience on our billing and other integrated platforms, we will be carrying out a 48-hour.
“Customer information system (CIS) 2.0 system upgrade on our billing and vending infrastructure between July 15th and 17th, 2022.
“Customers’ ability to perform the following underlisted functions on our platforms may be impeded during this period of upgrade. However, our Engineers will endeavour to complete the upgrade within the scheduled time, as well as minimize the impact on customer experience.” The statement reads.
During the upgrade, the following functions will be impacted
Ikeja Electric further stated that, “Customers are therefore advised to take advantage of the days available before the upgrade to vend energy, to avoid the effect of the upgrade.”
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